Customer Service & Client Relations Career Diploma


Prepare for a rewarding career in today's fast-paced business environment with Purple Owl Career Institute’s Customer Service & Client Relations Career Diploma. This comprehensive online program provides students with skills to manage customer interactions, resolve issues effectively, and build relationships that strengthen an organization’s reputation and success. You will gain confidence and professionalism that prepare you for entry-level roles in business and customer support.


Program Details


Number of Courses: 17


Estimated Completion Time:

  • Average Completion: 9 Months


Outcomes: 

  • Certificate in Customer Service & Client Relations
  • Microsoft Office Specialist (MOS) Outlook- This program prepares you for the Microsoft Office Specialist (MOS) Outlook, a globally recognized certification that validates your proficiency in using Microsoft Office applications. It demonstrates to employers that you have the practical, hands-on skills required to navigate and utilize these essential business tools.


Eligibility:

  • High School Diploma or GED
  • 18 years of age
  • Valid Photo ID
  • Social Security Card
  • Access to Internet and Digital Device


Career Opportunities


Graduates may pursue entry-level positions such as:

  • Customer Service Representative
  • Client Services Coordinator
  • Account Manager


Start building the skills employers are looking for and take the first step toward a professional administrative career today.


Purple Owl Career Institute reserves the right to modify program content, materials, and course offerings as needed to maintain educational quality and industry relevance.

Course Descriptions

  • Foundations of Success

    • Identify the skills needed to become a confident and independent online learner.
    • Apply effective study and time management strategies.
    • Utilize learning tools and resources to support academic success.
    • Develop habits that promote personal responsibility and lifelong learning.

  • Professional Foundations

    • Business Writing
    • Time Management
    • Developing Emotional Intelligence
    • Body Language Basics
    • Business Etiquette

  • Communication Excellence

    • Communication Strategies
    • Telephone Etiquette

  • Customer Service Fundamentals

    • Customer Service
    • Customer Support

  • Managing Customer Interactions

    • Handling a Difficult Customer
    • Conflict Resolution

  • Contact Center Operations

    • Call Center Training
    • Contact Center Training

  • Technology for Customer Service Professionals

    • Microsoft Outlook 2024
    • Google Workspace

Registration & Tuition

$1999

Includes $100 Non-Refundable Registration Fee


Payment Options:


Option A: Pay In Full using Debit/Credit Card, Affirm, Afterpay, or Klarna

Option B: Pay $199 down to secure seat followed by 10 monthly payments of $180.


Getting Started:


  1. Select Payment Option. Please make sure that you meet eligibility requirements above before purchasing below.
  2. Complete Enrollment Application below.